Enterprise Rent-A-Car

Service is very Inconsistent. The gentlemen I believe his name is Brian who originally helped me get in the car. He was dry and unfriendly. When I went in to exchange the car as the car maintenance light came on he tried to get me to stay in it. We agreed on a car brought a new one up and car was dirty. I asked him to reclean as it looked like seat was covered in pet hair and he got frustrated and began giving me an attitude. He came back up again less than 5 minutes later and car was in same condition. When I explained it to him and told him he would have to figure out another solution as the car wasn’t clean he got frustrated and try to say well come down and you pick your car again with a negative tone. At this point I was so frustrated I told him I’d wait for the other agent in the off

I recently rented a van from the Enterprise Fairview location (222 Bergen Blvd) from Friday the 12th to Saturday the 13th, and I wanted to take a moment to recognize an exceptional experience I had upon returning the vehicle. When I initially picked up the van, the interaction was fine, but fairly standard people doing their jobs. However, the experience I had when returning the vehicle was on an entirely different level, and that was thanks to the manager Sami. I arrived early Saturday morning before the office officially opened and followed the after-hours drop-off instructions. While waiting nearby, I noticed the office door open and met Sami. From the very first moment, her positive energy, professionalism, and genuine warmth stood out immediately. She took the time to ask if I needed

5 Stars – Outstanding Service! I recently rented a car and from the moment I arrived, the staff were warm, welcoming, and incredibly efficient. The check-in process was smooth and fast, and they made sure I was fully informed about the rental terms and options. The vehicle itself was spotless, well-maintained, and ran perfectly throughout my trip. Returning the car was just as easy. I highly recommend. I’ll definitely be coming back next time I need a rental!

We had a great smooth rental experience in this location. Thank you Luis & your colleague for the excellent service.

We needed to rent a car after we had an accident. This car rental was stellar from start to finish. The car was clean and super easy to drive. Great customer service for pick up and drop off. They even gave us a ride to the body shop when our car was ready for pick up. Great experience all around -would rent from them again any time.