Enterprise Rent-A-Car

I rarely write reviews but was so impressed by the service here that I felt obliged. Front Royal Enterprise provided the best experience I've ever received with a rental car company (though the bar is admittedly low). On Sunday night, I made a reservation for Monday morning at 7:30 am (when they opened) for a full size luxury SUV. At 7:29 on Monday (yes, before they even officially opened), Will the manager called me to let me know what cars were available. (It wasn't technically "luxury", but a 7-seat Chevy Tahoe got the job done). And that they had several check-ins scheduled for my time so I could come but may need to wait in line for a bit. This is exceptional communication and respectful of my time, which I really appreciate. When I arrived a bit later, the place was humming wi

I recently rented a car from this Enterprise location for two weeks, and I can honestly say the entire experience was outstanding from start to finish. The booking process was straightforward, the car was ready on time, and the vehicle itself was in excellent condition—clean, reliable, and exactly what I needed for my trip. What stood out most to me, though, was the customer service. Every single employee I interacted with was incredibly professional, helpful, and genuinely friendly. They took the time to walk me through the rental agreement, answered all my questions without rushing me, and made sure I felt confident about the car before I left the lot. You can really tell that this team takes pride in making sure their customers are happy. On top of that, the return process was just as

The guys down at the Front Royal, VA location are excellent. Both guys who helped me renting and returning the vehicle were friendly and very efficient. There were 6 renters in front of me and he was working hard getting through them the whole time I was very impressed. Same goes with the guy who I returned the vehicle to. I would definitely rent from this location again.

Josh was amazing, handled everything solo during icy, snowy conditions with a great attitude. Super helpful and professional. Our family loved the vehicle. Outstanding service all around.

The service was top notched and the rental was really nice for our 1000 mile trek.