Enterprise Rent-A-Car

Nolan was awesome. He got me into a nice vehicle and the whole transaction was seemless. Dropping off vehicle was easy . I would definitely go back to enterprise in the future and recommend them

The guys who worked with me were great. Aiden seemed eager to learn his new job (hope you're still doing well, dude) and his manager was knowledgeable and patient, and handled being short-staffed exceedingly well, juggling training, phone calls, and in-person pick-ups without making anyone feel left out or abandoned. (I'm sorry I don't recall your name. I just threw out your business card. -_-,) It was just the two of them onsite the day I went (I think it was a Thursday), but (and this is NOT an indictment on the employees) it seems Enterprise doesn't want to properly staff their locations. So please be patient with the employees while they do their work, as I cannot imagine how Enterprise believed one newbie and a manager was enough to staff a city-adjacent location. To reiterate: They

Joey Burkinshaw sold me on the idea of renting a Mustang instead and my god the car was wonderful! I had an amazing time driving it around, it was well maintained! Joey was very helpful and quick with the entire process! I walked in and within 5 minutes I was sitting in a convertible Mustang! He made explained everything efficiently and was quick with the process. Thanks to him, I will definitely be renting from enterprise next time as opposed to my usual Avis/Budget rentals! Even the return process took less than a few minutes! Joey is awesome! Give this man a raise!

I greatly appreciated all the staff at the Gaithersburg center. I had to pick up a car on the Tuesday morning after Labor Day and it was very busy. The staff did not get frazzled, and they were all very professional, courteous, nice, and helpful. They kept everyone informed, and had good teamwork. Same thing when I had to return my car two weeks later. I would definitely use this location again if I had to.

Zero stars. Was given very large car that I didn’t feel comfortable in especially since I had just had an accident and that’s why I needed a rental. No one listened to me and so I was forces to drive it for weeks. I called enterprise on Wisconsin avenue and a man named Darrius said he would help me the following weekend but when I called back in, not only would he not switch the cars, he would t even come to the phone himself to tell me. He should be fired immediately. Darius is an incredibly poor customer service agent. You don’t want him representing you. Additionally, the car I was given had Pennsylvania license plates. I am a resident of the District of Columbia. We have street parking here. You need to move your car every two hours if you don’t have DC tags in order to avoid ticketing