Enterprise Rent-A-Car

I made a reservation over 2 weeks in advance for a specific sized SUV only to be called, on the day of pickup, a couple of hours before the set time that they didn't have it. They did offer a minivan which was no where near filling the needs required. I can't transport 6 people, along with tools, to a project 400 miles away in a Minivan. They had plenty of time, from the date I made the reservation to the pickup date, to have one transferred in. Stating what a bind that it put me in I asked if they could check with other locations to see if there might be one available, to which the person replied that they couldn't do that nor would they give me a number to the nearest location to them. Seriously! I made one call to another nearby location and upon explaining the situation the person quic

Disappointed and frustrating experience. I made a reservation a full month in advance, only to receive a call one hour before pickup informing me that no vehicles were available. This situation could have been avoided with proper communication, yet Enterprise chose not to notify me sooner. The customer service representative showed little effort or skill in problem-solving and essentially told me I was out of luck. As a result, my plans to attend a conference—along with a hotel reservation—were jeopardized, and there was no sense of concern or accountability from Enterprise. A reservation should mean something. This experience showed a complete lack of reliability and customer care. Shame on you, Enterprise. You deserve ZERO stars.

The Galax Virginia Enterprise location was two hours late in getting my rental. An hour prior to the pickup time I was called and informed they may not have a vehicle for me. I called numerous times and was finally able to get in touch with a representative. The representative only took a few photos without a filter so some existing damage as not noted. I cannot recommend this location.

Update: still 1 star. I hate to rate this location low, because I know it is not default of the local employees, but the way Enterprise is running this location is abysmal. I rent one class a vehicle and I’m given a lower class time and time again. I understand that Christiansburg makes these decisions and the local enterprises get what they get. I am downgraded and in the same breath told I will not be charged for a different rental class (why would I be charged for a downgrade?). The vehicles are subpar, mechanical issues that should’ve been noted as the vehicle made its way from Christiansburg to the local center, and yet are rented out, anyhow. The employees at this location are very kind, courteous, and professional, however, their hands are tied by the larger location in Christians

My insurance company made the initial reservation and Enterprise promptly called to set up an appointment to pick up my rental. I had 3 cars from which to choose. The paperwork only took a couple of minutes. I was in and out quickly. The car was clean and has been reliable. I had to extend my reservation and it just took a short phone call. It has been a pleasant experience, so far.