Enterprise Rent-A-Car

I would give this location “0 stars” if I could!!!! We had a leaking tire from a screw puncture & the nearest enterprise was “Gallup enterprise” so the 1-800 number said “yes go here and they will take care of you” When we arrived after driving a hour and half on a leaking tire we were NOT greeted friendly at all!!!! The manager named Kasandra was EXTREMELY rude, dismissive & flat out a B! She told us “you’ll be sitting here for a long time because I can’t help you and we need to wait for a email to come through to allow us to release this car.” So in the meantime my fiancée calls the 1-800 & and Kasandra talked over us while we were trying to get and the “okay” for a new car and thankfully we GOT a the car while Kasandra sat in the back of her desk looking at her phone. Next, she didn’t

I’m sorry I didn’t end up picking up car had an emergency but they were very nice and did seem to have cars available, thanks

If I could give no stars I would. I have attempted to reserve a vehicle from this location 3 times and I have only had 1 successful experience. Here are my experiences. For one of my reservations the manager canceled my rental because I was late and did not call them. I acknowledge that I should've gave them a heads up but I got held up at work. They did not bother to give me a courtesy call and there excuse was "We were busy this morning". I asked if the cancelation rule was a policy of Enterprise and the manager stated that it was her own policy. The last time I tried to rent a vehicle I was called the day before my reservation, in the evening about 530 and I was told that my vehicle would not be ready and they wouldn't know what time and if anything will be available for me. The next m

Atmosphere is not welcoming at all. Office "appears" gloomy. Staff does not smile, demeanour is not friendly. The 2nd time I arrived to pick up a rental, I walked in, 1 employee was helping a customer. Another employee was siting at her corner desk. I waited about 5 minutes and that corner employee finally came up to the counter and said she can help me. Ughhh...I dread coming into this office.

First time renting a vehicle was nervous at first but everything went smoothly and simple just have to have all your credentials in place... the ladies at the front desk very nice and helpful... vehicle was very clean and ready... overall was very satisfied will definitely be renting again soon.