Enterprise Rent-A-Car

Picked up my rental on 03/05/25 the people were friendly and excellent service. I was taking a trip to Louisiana and they answered all my questions prices where reasonable and car was clean and good on gas. Only thing that sucked was for the 2,009 mile trip one way I could not use the cruise control on my trip at all after the first hour because the show/ice covered the sensor and it would not engage because of that.

Had a really bad experience. We are tourists and arrived after long flights at the place to pick a pre booked car. Only at this point we were told we need 2 US phone numbers. We arent from the US but we are accessible via email, whatsapp or our non US numbers. The girl was insistant so we had to walk back and forth for about an hour with our heavy suitcases looking for a local sim card. 2 different enterprise support people told us we dont need any US phone number to rent a car but the girl was inssistat. She made the whole proccess very tedious and very non tourist friendly. Will never book with this company again.

My spot to rent cars. Had an issue with my Bronco and the all wheel would disengage and thought they would make it right but NOPE. Left a review and it said someone would call me NEVER did.

Went in after having reserved a car online. Turns out the car wasn’t available and I drove all the way there to find out. They wanted me to upsize to a truck which was way more expensive. They didn’t bother to reach out before hand to communicate they didn’t have available midsize cars.

This was by far the worst customer service I’ve ever experienced. Two days after picking up my rental, the check engine light came on. I called customer service, and they told me to go to this location for a replacement vehicle. (I originally picked up from the airport) When I arrived, I waited a few minutes—no problem—but once someone finally helped me, the woman tried to give me a minivan. I said absolutely not and asked why they’d send me here if they didn’t have the SUV listed on my reservation. Her rude response? “We do have it—you just don’t want it.” Excuse me?! My reservation clearly says SUV, not minivan. What an absolute waste of my time. When I called customer service again to address the issue, they hung up on me multiple times. The staff are rude, the service is unprofessio