Enterprise Rent-A-Car

Enterprise like isn’t here just so yall know they send you to the Rowlett one not a bad thing just don’t come here first

Floyd helped us at the Mesquite location but says he’s helping from this Rockwall location. I wanted to make sure everyone heard from me how awesome he is! Floyd was beyond incredible! Went so above and beyond to help us! He’s truly kind, and extremely knowledgeable when it comes to car rentals and dealing with insurance companies. Thank you so much Floyd! Give this man a raise!!

Horrible customer service! Charged my card 3x after i specifically said I DO NOT need extra protection. I will use my insurance. The guy explained to me and I declined the extra service. I said only charge 50.00 deposit. I checked my acct 2 weeks after and saw the charges. I called to get a refund and they said they are not able to b/c I agreed to it. Basically they go over the extra protection if you say no and then you sign, they go behind your back and still do it. Fraud!!

The worst rental experience. Appointment was at 10:00 am, didn't get to speak with the rep at the Collision Center until 10:53 am after complaining a few times. There is only one rep and he only had one person in before me; not sure why it took nearly an hour to get through one reservation. Woman that came in after me was called on and got her car before I did. I requested a mini-SUV but they were giving me a SUV which is a gas guzzler, then said they had a Santa Fe which didn't need maintenance. Went in the rental and found out it wasn't vacuumed and there was barely any gas. To refill the car would take a while since their actual location is not this one. No other cars were available. Overall horrible customer service! Ended up getting Geico to transfer the rental request to Rockwall He

Worst customer service ever! Lady forgot our reservation to be picked up. Upon arriving to the store she was not very friendly at all or no apology given. When getting home with the vehicle we noticed how dirty it was. Gunk caked up in center holder, dashboard was filthy and old receipts left. NEVER will we rent from them ever again! GO SOME WHERE ELSE!