Enterprise Rent-A-Car

Customer service is fantastic at this location! When I came to pick up my rental, they made sure I was satisfied with the vehicle they selected for me and even offered another option for me to choose from just in case. When I returned my rental, they even went the extra mile by giving me a ride to the repair shop to pick up my own vehicle.

Rented a car a month in advanced. Confirmed the reservation a few weeks out. Finalized the rental documents the night before. Showed up the day of the rental start and no car. Guy didn't offer any excuses just said tough luck, can't help you. Didn't even offer to cancel the reservation, find a different car, or call around to other enterprises to find one... Just said he can't help. Don't rent from this location.

I have made MULTIPLE reservations through this enterprise and every single time without fail I either: A. Not get the car that I needed or B. Not get the car at all All of this is after showing up to pick up the car I had reserved. On one occasion I was told that they had a huge recall on minivans, this time it was because the scheduled my reservation but when I turned up to pick up my vehicle ON TIME they had nothing available. So my question is, why is this a “normal” reoccurring theme. Both of the times mentioned I was trying to go back home to see my family because I am in the military and don’t get to see my family often. It’s very disappointing, frustrating, and emotionally distressing for someone like me. I am supposed to count on the very people telling me to “book in advance so th

I decided to give this location a five-star rating because of how they responded to me when I became upset about not having the class of vehicle I requested. The manager upgraded me with no additional cost and made sure I was satisfied. Upon returning the vehicle they offered me a ride home. They turned a negative situation into a positive one. Thank you!

I had made a plan to drive from Hampton VA to San Diego CA, the 2800 miles journey needed to have exact timing and attention to every detail as I was going across the country. Unfortunately the Enterprise pickup location refused to honor my reservation for lack of minivans that I had requested while their parking lot and front of the store was full of nice new minivans!! I have been a longtime and loyal customer of the Enterprise and have never had experienced such an irresponsible, illogical and rude behavior from anyone working for the company. I had to call many places and personally going around town that I was unfamiliar with in order to secure a vehicle suitable for my trip. I was unable to keep my planned departure and had to start my drive at night time which I reluctantly did. A c