Enterprise Rent-A-Car

I am changing my review and want to thank the General Manger of the Hobbs Enterprise Carlos and his assistance. For helping me through this very unfortunate situation. I rented a car Saturday night at 7pm, I drove to my location and stopped and ate, when I got into the car it would not start. I called enterprise road side assistance and they sent a tow truck to jump start the car. An hour later they showed up and tried and said the ignition is out which is why it has been saying maintenance needed and left instructing me to call them agan. I called roadside assistance again they were sending a tow truck but said they could not get me a car until Sunday evening after 7:30pm and I leave Monday at 6am. Enterprise couldn’t help me even get a ride to my air bnb, some guy in the parking lot

I had an excellent experience with Enterprise! The entire process was smooth, but I especially want to highlight the outstanding service from Carlos. He went above and beyond by taking time out of his lunch break to personally drive me to pick up my rental car. That level of dedication and genuine care is rare these days, and it truly made my day easier. Thank you, Carlos, for your professionalism, kindness, and exceptional customer service. Enterprise is lucky to have you, and I’ll definitely be returning because of this experience!

Kyla started my interaction with Enterprise on the right foot. She promptly reached out to me in regards to the rental car to be provided by my insurance. She made the process so easy and kept in touch throughout the month-long rental. She also promptly notified me of when coverage by my insurance would end and provided options to continue if desired. Fortunately, I didn’t need to keep the rental because my car was finally ready, but Kyla even stayed late to allow me to return the car at a convenient time for me. Would totally recommend this company and its efficient employees.

Pick up and return of the rental car was very easy. Car was amazing, comfortable and got great mileage. Having it definitely made my trip much more comfortable and all around easier. Definitely recommend them. Especially the Hobbs nm store

I made reservations 30 minutes before my designated time for rental pickup , I get there and they r waiting for returns I was told to come back after lunch. The time was 10:00 am. Then she proceeded to ask if I knew that the rental had to be paid with a major credit card.