Enterprise Rent-A-Car

Terrible business to deal with. Was supposed to pick car up Thursday get here and they say I was supposed to be here Wednesday. I clearly told the person I was away until Wednesday and couldnt be there until Thursday. The guy says they no longer have the vehicle no one bothered to call and see if I was coming to get the vehicle or why I didnt come Wednesday.

ComplaintsTrying to sell me an expensive insurance policy I didn't need. Links expiring on rental agreement. Creat card number stolen 4 days after I gave it to you. Had to drive to Enterprise to give them new credit card number. Repeatedly asking me to contact body shop when they couldn't contact them. Changing rental agreement on line with no notification. State Farm had to correct. Charged for an extra day because I couldn't return rental car do being closed. Difficulty contacting local office. Telling me rental agreement had expired when it hadn't. Pros: Car was in excellent condition and was exactly what I needed. Picked me up and dropped me off. Staff were all courteous and professional when I spoke with them. I have used them for years and this has never happened before. Hope it is

Been here twice in the last few weeks to drop off 2 rental cars and nobody was around. Told on phone it’s only open 3 days a week Monday, Wednesdays, and Fridays 9am-12pm. Apparently due to other businesses in the building the doors are unlocked and the Enterprise area / section of the building looks as tho they are open but they are NOT!! Hours and days on door and posted on desk state open everyday but clearly they’re not. Cars returned here are not returned or back dated to when dropped off. The branch in Altoona, which is like a parent branch to Huntingdon is even worse!!! They are staffed and open but do not like renting cars out. With over 50 rentals all across the country in the past 2 years, ALTOONA, PA would not give me a car due to my cellphone bill was over $100 and wasn’t paid

No problems once again from reservation, to payment, to the vehicle itself, to checkout. Friendly staff as well.

I had a great experience! I reserved a car online. My car was there when I went to pick it up, car was full of gas, clean and vacuumed. I dropped it off in another state. The employees are really nice. Everything went smoothly.