Enterprise Rent-A-Car

This enterprise has been exceptional in every aspect. The overall experience was outstanding, with everyone being helpful and friendly, particularly the manager, Sebastian Livermore, is simply the best at what he does. Whenever I visit with friends, he ensures we receive top-notch service and the best vehicle available. Enterprise has become our go-to choice for car rentals, thanks to their exceptional customer service, particularly at this location. I've recommended it to numerous friends due to the consistently positive experiences.

This place is worst of the worst enterprise location in Lubbock. I recommend everyone to choose different enterprise locations in Lubbock. A lady who picked up my phone was very bossy and like a king that I have to everything and drop money in her pocket. Warning to any business!! If you want to make money from the customers, it’s not going to work. Best customer service brings more business and bad customer service fades away customers especially at that branch. I had terrible experience in this location and now I choose other locations or different rental companies when I need. I recommend everyone to choose different enterprise locations.

Very aggressive customer service. This happened on a Saturday around 12:30 PM. I made a reservation a week in advance and even checked in early through the app, providing my card information, driver’s license, and all required details. Despite this, I was forced to downgrade the vehicle, which is a deal breaker for me. There was no real effort made to resolve the issue or offer alternatives. As a customer, I was left guessing what options—if any—were available. Additionally, the employee did not check the fuel level (the tank was not full), did not show us the vehicle, and did not come outside to inspect or point out any existing damage. Due to time constraints and mounting frustration, I had no choice but to take the car. To make matters worse, the parking lot appeared to have several

I was in Texas and needed a rental car to drive back to Alabama. I was told someone could pick me up at my daughter's house, but I should confirm a couple of hours before. I tried to do this, calling four different numbers. Finally they told me Enterprise could not pick me up at my location. So we had to wake up my little granddaughter and drive 10 minutes to the local office. They told me they had tried to contact me but the number that they had was incorrect. I asked why they didn't email me, and they said they did not have my email address. Really? Seriously? All of my communication with Enterprise about this rental was via email. They said they had no access to the National line. Did they even try to get my email address? I'm very suspicious about this. Once I got into the car, it sai

Haliee at this location has very bad customer service. She does not know the policy on acceptable forms of ID . She will lie to your face. “I get to choose the policy and who gets a car” she’s here for a power trip. Avoid her if you can.