Enterprise Rent-A-Car

We are in a rough spot, our car was totaled yesterday and per military orders we need to leave tomorrow. We were able to make a booking same day, received a call with the car make and model shortly after, then upon arrival they tried to get us to take a completely different model, saying the other was no longer available. It was about 30 minutes between the call and us arriving. The car we were presented was dirty and damaged. They claimed to have cleaned it, there were very clear dirty marks that would not be there with a simple clean. When we expressed our dissatisfaction, the assistant manager said that she didn’t want to give it to us anyways because we were unhappy. This was the only one way option apparently. The other young lady working kept saying she didn’t work there, she’s from

I had Great Help & Assistance, with my car rental @ Enterprise at 618 J Clyde Morris blvd. in Newport news VA My agent was Ben Chauncey - Very Informative, Professional & Courteous. The Whole Team was Great! Highly recommended place to rent a car from. Great Job! Ben

A very good experience renting my vehicle. Employees were knowledgeable, friendly and respectful. It was like they bent over backwards to provide a great customer service experience. I really wasn't expecting the great experience I had! I was impressed, and I really am not easily impressed. It was GREAT!

When Enterprise is the worst rental Company in US, this office more likely is the worst one. Have ordered a car for 10am a few days before, stopped by to pick it up and found two guys staring at me... black guy told me they don't have a car for me and white guy told me that Enterprise is a National business and this is completely normal. No excuses, no alternative options. They don't care. Enterprise doesn't care and will be out of business, just a question of time. Ready to take a bet.

Hope was absolutely wonderful to work with! She made the whole rental process smooth and stress-free—by far the easiest experience I’ve ever had compared to other Enterprise locations. Hands down one of the most down-to-earth and kind people I’ve met in customer service. Enterprise really struck gold with Hope!