Enterprise Rent-A-Car

Was promised a refund of $150 in January but after many calls to the Manager, Bill (I believe his full name is William Coster) I have not recieved the refund. He came up with an excuse every time I called and then told me I needed to call customer service. After talking to customer service on four different occasions, and putting in a reference number (50185700), I have still not received the promised refund. I also sent an email to the area manager, Shane Gavrish, in January. No response. I just called customer service AGAIN just now and spoke to Sean who told me to keep calling every day and they will put in a "request" in hopes of somebody calling me back. So ridiculous. I wish I could give them zero stars. HORRIBLE customer service. UPDATE: After Enterprise responded to my negativ

Booked a reservation here. Got confirmation of the date and time. NOBODY WAS THERE TO HELP ME WHEN I ARRIVED at the date and time! Door was locked. There was literally nobody there. Went next door as the note on the door said. Burly mechanic told me to pound sand and they had nothing to do with enterprise. I had to go to the peckville location an hour out of my way to pick up the rental. Dropped off my rental here and nobody was around that day either to receive the drop off. Booked through a travel site and all pricing i was given and any deal was disregarded because of the change. Ended up paying 4 times what i was quoted on the site.

Nicholson location will bend over backwards to complete your satisfied car rental experience. See for yourself, being last minute without reservation as a walk in.....i was not give the stink eye I was in and out and completely satisfied. .... need a car, go to this location you won't be sorry.... bet. Thanks, Ed

I'm sure you have a great establishment but you might want to screen your employees a little better. On Facebook someone made a post about the next 4 Presidents and one of your employees Jim Burger posted a comment "I see 4 potential bullseyes" With everything going on in American society now days, a person who makes a comment like that is possibly reckless and dangerous. The safety of your customers and employees is paramount.

They were awesome. I didn’t have to do anything. Thanks for making it easy. Highly recommend them. Bonnie