Enterprise Rent-A-Car

No stars if I could...reserved our vehicle 2 months in advance. Arrived day of rental not to have said vehicle. Unbeknown to us there was a recall on the vehicle we had reserved. Instead of giving us prior knowledge of this and calling ahead to ensure we were still requesting this vehicle no word was given on not having our vehicle we initially reserved. We arrive only to be placed in a van that was not equipped to hold our passenger load. (No other vehicles in the surrounding area to rent due to the holidays). For our "inconvenience "we were given a $35 credit and could return the vehicle back with half a tank of fuel. The whole process was not idea and we had to travel cramped up to and back from our destination due to their lack of consideration. 😒However, I have to say the ladies that

I can only speak for my only experience with Enterprise Rent a car. I reserved a car over two months ahead of time and today was supposed to be the day of my rental. I had already checked in and filled out all the pertinent information from an email they sent thinking everything was fine. When I got there I was informed that they did not have a vehicle for me. This was at 2:30 on Friday afternoon. I had no recourse. I called customer service and was given lip service. No help whatsoever! I just hope this doesn’t happen to someone else. Please avoid this location!

It was an really smooth transition I was dropping the Audi truck off for service but needed a car for an appointment. They didn't have a vehicle like or similar so I was given a car. The staff was very professional and pleasant.

Okeechobee Branch was excellent. They worked with my insurance provided me with a car similar to mine and had no issues. Drop off was easy with no hassles. Thank you.

Have rented many times from this place And from other Enterprises never been charged $75 for cleaning which I clean every time I take the vehicle back, but I guess because there was crumbs on the The floor in the back I was charged $75 for them to open a vacuum when I’ve gotten vehicles that were dirty still and then charge me 4144 for gas when I would know it was on over a half a tank that’s crazy. I don’t know if I ever rent from these people again makes my stomach turn to see how people just charge any fees to people‘s card.