Enterprise Rent-A-Car

Accidents are never cool & inconvenient! Frank Gomez & Katie Keene from Enterprise made this process quite the opposite. Frank was there in the beginning. He gave me a courtesy call. He explained the entire process & put my mind at ease. He didn’t leave 1 question unanswered. And on the day I went to pick up the rental, he was so friendly & patient. I felt like we had known each other for a bit of time. On the back end there was a hiccup and Katie & I were in contact. I promise she was just as awesome. Super chill, friendly & addressed all of my questions to help me rectify the situation. Enterprise Team, you’re lucky to have these 2 on your team. Thank you for being so kind & making the process peaceful.

I cannot complain at all. Everything went as planned. I pre-registered over the phone and when I arrived I waited about 10 minutes. A service consultant came and introduced himself and led me to the car. He went over everything in detail and made me feel very comfortable with the features of the vehicle. I highly recommend this location as everything was exactly as as planned. The car was very clean and drove like a dream!

Do not get a car from this location. We rented a luxury SUV and when we arrived, they had one but told us it’s on recall. They didn’t arranged any other for us and offered a mini van. Since we had to travel and no other option, we took the mini van and the whole trip was a disaster. If you don’t have the car, at least let us know a day ahead so we can arrange something else. On top of that, the van costs us more than what we actually reserved for. Poor customer service. Zero stars if I can.

Alvin was our customer service representative at pickup and drop off. Alvin went above and beyond without being asked. I’ve rented many cars before and never, ever had such amazing customer service experience. He showed us how to work the car, where buttons were, which vans were available to choose from, where to watch my step on the property, opened my door, gave suggestions. WOWZERS!! A luxury experience actually at a car rental place. I am truly appreciative and look forward to such experiences in the future when we rent again at Enterprise.

Based on my experience, I would like to express my sincere gratitude to Enterprise Rent-A-Car, situated at 2050 NW 146th Ave- Pembroke Pines, FL 33028. Frank Gomez, Branch Rental Manager, delivered exceptional customer service—demonstrating knowledge, professionalism, and kindness. Furthermore, the entire team was courteous and helpful. Thank you all for your remarkable service.