Enterprise Rent-A-Car

I had an exceptional experience with Nicholas and his team at Enterprise Rent-A-Car in Randolph. From start to finish, the service was seamless, professional, and genuinely caring. They truly went above and beyond to make sure I was taken care of every step of the way. Nicholas runs a great team and clearly prioritizes customer satisfaction. Between Derek handling my claim smoothly and efficiently, I felt supported the entire time. That kind of energy makes a big difference. What really stood out was how accommodating they were when my car ended up staying in the shop longer than expected. They worked with me, made everything easy, and ensured I didn’t have to go out of my way to come back into the office or deal with extra paperwork. That level of convenience and consideration is rare — a

Jake Ward at the front desk went above and beyond when I picked up my rental and when I returned it. He was extremely helpful, professional, and made the entire process smooth and easy. Excellent customer service! Please give him the recognition he deserves.

Honestly over there was good! Car did what it needed no problem I prefer them over Brockton location any day! I appreciate that the car did not reek of weed sooo thankful! Dereck and Nick was very professional and understanding for which I appreciated very much!

The driver Donnie was very polite and friendly. I mentioned I get motion sickness before we drove off. He acknowledged this and made the ride very smooth and safe. Couldn't have gone any smoother than it did. Thanks and keep up the great customer service.

First time renting from Enterprise and this location made the experience terrible. I made a reservation for a luxury car for a special occasion A WEEK in advance. Imagine my surprise/frustration to find out as I’m standing there, day of pick up that there are no luxury cars available. Nobody called in advance to even notify me so I can find another location at the very least. Had I came same day requesting a car I would understand. HOWEVER, I made a reservation for a reason. Isn’t a reservation supposed to reserve the vehicle?? I was offered whatever car was available which of course wasn’t even cleaned properly. Communication is key and if I was given notice I could have went to another location. (Which would have been better) I wouldn’t recommend simple as that.