Enterprise Rent-A-Car

I left a very expensive Calvin Klein pocketbook in rental. I called them and they said they had it and hold loss and found for 6 month's. Well needless 2 say it was less then the 6 months I was given. It was no where to be found. Which clearly tells me an employee got it. Smh couldn't believe it was gone. Nor was I happy that I drove over 20 miles one way and the young gentleman acted as though I was bothering him to look. Such little effort given to find it. Needless to say I'm out of a 200.00 pocketbook and to whatever employee has it. Well karma will get you for taking something before the 6 month deadline was close. You should be ashamed and when I told the guy that I had every kind of ins offered 4 a rental could I turn it in and he said no our insurance don't cover things customers l

I've had to use Enterprise quite a bit this last year. There were a couple of times that it was slow moving in the office but, in general, they get you in and out pretty quickly. I like the text meshes that they send just a couple of days before the car's due back and you can extend your time online if you'd like. GET AN ENTERPRISE ACCOUNT. I went on line and got the best price I could find among the car rental places and it was Enterprise. I forgot that I had an account. I went into my account and got the same rental for nearly 30% less!! And, if I'm not mistaken, Enterprise will send someone to pick you up to get the car or they'll bring the car to you. I try to always use the Salem, VA location. They're more courteous with you than the other locations I've been to.

My first interaction with them was the Melrose location and if I based my review off that visit my review would be poor. Not helpful at all. So I went to the Salem location. I spoke with Trey and I will say if you are wanting to rent a car through them then the Salem location is where you should go. Ask for Trey. He is very helpful and very patient. He was professional and knowledgeable. Hope they appreciate him

My wife and I were treated very well considering both the weather disruptions we were dealing with and the issues between the booking app and Enterprise’s point of sale system. Thank you!

My experience with Enterprise was wonderful. Austin was very friendly and accommodating. I was very pleased with the service and professionalism at Enterprise.