Enterprise Rent-A-Car

I had originally booked a car with Budget but they didn’t have any cars available. I frantically called enterprise, who was able to secure me a car in less than 10 minutes. When I arrived there, the whole staff was incredibly friendly even when they were going through a busy hour. The cherry on top of my experience was Angel who was so kind to me and made a bad morning into a good one. The check out was quick and efficient, and she made me feel acknowledged and valued!

I had this rental due to a car accident. I loved the seamless process between the insurance company, the repair shop and Enterprise as they all worked together behind the scences to do the necessary aurhorizations, phone calls, and paperwork on my behalf. It was such an easy process. The car was clean, ready and exactly what was promised. Everyone was professional and even gave rides to and from the repair shop where my vehicle was being repaired. Thank you Enterprise for a great experience!

Very positive experience with this Enterprise. First car we rented had a nail in the tire and they quickly swapped cars, discounted our rate, and then gave us another $50 off our bill. We didn’t ask for any of that. Great customer retention!!!

Absolutely atrocious service. We booked this rental two months ahead of time, and specifically asked the booking agent if we would need a credit card. We were told that we did not need a credit card and that a debit card would be ok. Fast forward to today: we arrive at the store to pick up the vehicle and are told we WOULD need a credit card, and they refused to rent us a vehicle. The associate that helped us, Max, was snarky and just this side of outright rude to us the entire time. This resulted in having to walk with my 3rd trimester wife to every nearby rental car location to get a vehicle same day. Update: just spoke with customer service rep who informed us, we would only be able to use a debit card if we lived within 50 miles of the rental location, and would need to provide proof

Outstanding experience in dealing with the Max, the manager. He went out of his way to make sure we had a great experience. Thanks very much!