Enterprise Rent-A-Car

Rented a car, got there, and the rep had left for the day with no explanation so I could not pick up my car. I alerted Support, and a Manager was supposed to call me - no one contacted me. I needed the car first thing in the morning the next day, so I had to scramble to find a new rental with another vendor. 2 other people were also waiting for vehicles that they could not pick up because no one was there. Next reservation at this same Solana Beach location, I rented a Jetta but was given a Sentra, which was a downgrade that I didn’t want, and I was charged the Jetta rate. After, the $418 hold that they placed on my credit card was not dropped (was told it was being dropped immediately), and when I tried to contact Enterprise about it, there was no record of the reservation in my account

If I could give them a zero I would. I had a confirmed reservation for a Dodge Durango or similar for pick up at 12 noon on 12/23/25. I received a message on my answering machine from a representative the night before to advise me they were unable to fulfill my reservation that was booked and confirmed on their website. Their office was closed when I got the message and returned the call. I called them back first thing the the next day and spoke to a representative who apologized and said they had no cars available at my pick up time but might have a small car later in the day. I shared that would not work as we needed an SUV with 4 adults, 3 dogs, luggage and Holiday gifts for our 4 hour drive. There was a less than sincere apology and no offer of trying to make it right. After calling th

Never had any issues here. Easy pick up and drop off, plus competitive prices for the area. So easy I decided to rent a car from them for a month - can’t give a higher endorsement than that.

I have to give a shout out to Gary Joseph who went above and beyond. I reserved a car at the Solana Beach location and paid extra for GPS. When I arrived, I was told they didn't have a car ready because the previous renter had not returned theirs yet. Gary drove me to the Encinitas location where a car was ready for me. Unfortunately, it did not have GPS and I was informed the small vehicles no longer have GPS capabilities. I don't have a smartphone, so Gary did his best to troubleshoot and was prepared to print out map instructions for me (which would have been a bit tricky for a 7 hour road trip), but managed to find a TomTom GPS that saved the day!!! I really appreciate Gary staying with me until the issue was resolved and I could be on my way. I took one star off for Enterprise corp

This is the worst company to ever rent from so DON'T DO IT ! Reserved our Large SUV over 3 months ago. Specifically called back 3x to make sure they knew that we needed this size vehicle which they confirmed and promised would be available. Show up only to be told we only have a pick up truck or small SUV as an option. We were given a bunch of excuses. Such B.S. I've gotten the same treatment from other enterprise locations...Ogden, Utah, Salt Lake City, Encinitas, and now here. We wil never be back and will discourage anyone from ever renting from this place. We rent alot of cars and know alot of people so it will matter !