Enterprise Rent-A-Car

I had a very disappointing experience with Enterprise Rent-A-Car at the South Plainfield, NJ location. I received a rental car through my insurance company (Geico) while my own car was in the repair shop. The repair has taken longer than expected and it has now been over 19 days. During this time, I repeatedly received calls from this Enterprise location telling me that Geico would only pay for the rental for a certain period and that I had to return the car. Each time, I checked with the repair center, and they clearly told me that since my car was still with them, I shouldn’t worry and that Geico would continue to cover the rental. Despite this, today I received another call from Enterprise, and they insisted I return the car before 1 PM. I explained that my car was still not ready and t

My recent experience at this Enterprise Rent-A-Car location was so profoundly disturbing that I feel compelled to write this review as a warning to all potential customers. While the general staff at the counter were polite and seemed to be trying their best, their efforts are completely overshadowed by the toxic and abusive behavior of the boss, a man named Jeff. The environment he cultivates is one of hostility and intimidation, and no amount of convenient car rentals is worth subjecting yourself to it. I walked into the branch and immediately witnessed a scene that was both shocking and disgraceful. A customer, a woman who was being nothing but respectful, was being verbally assaulted by Jeff. Her tone was calm and she was clearly trying to resolve a situation, but Jeff was outright na

Such a smooth experience! I was having my car worked on nearby, and Enterprise got me into a rental fast. The team was so friendly and made the whole process effortless. Highly recommend!

Horrible experience with one of the managers over there . My payment out of pocket as I was told didn’t match with the amount upon return.i wanted a car 🚗 whose payment was less than what my insurance was going to pay .The manager showed me a car for which my out of pocked was going to be less and I agreed only to return the car and I had to pay out of pocket . He rid me of over $150.00 and he never didn’t wanna refund it. Guys be careful and make sure all is set well before you leave. Some of the workers are honest people.

Had a good experience with this location! The staff was nice and helped get my car ready quickly even when I arrived a little early. The SUV I rented was really nice, new and clean. Drop-off was also a breeze. I would definitely return to this location.