Enterprise Rent-A-Car

The location is misleading, there's not an office at the airport. They only store the cars that are dropped off there. Someone had to pick us up and then drive us to the branch downtown where we waited almost an hour for the employees to go pick up our assigned car from the airport, thoroughly process it, and then give us the rental. I'm not clear on why we have a reservation if the car isn't ready.

Horrible experience, we won’t be using Enterprise again!! If I rent a pickup, I expect a pickup, not an SUV!! And don’t act like Enterprise is doing me a favor by having an SUV ready for me. Don’t charge me extra for pickup and drop off at the airport, when you shuttle me to another location, offsite, to pick up my vehicle. Totally ridiculous!!

No one was there to check out the car. Had to call and wait while they drove from another location in town. The car also had a very unpleasant BO oder.

Honestly should have 0 stars. I have never filed a complaint before, so here it goes. Made our reservation online on Tuesday to pick up on friday. Continued to receive my itinerary from enterprise on my emails. Get there friday and the guy behind the service desk tells me that they have no available cars. Sold out. He tells me on Tuesday they called me after I made the reservation and left a voicemail. (There was no voicemail left) so I call the 1800 number and they tell me that there is a car at the airport location we have. She also tells me that I am an enterprise plus member and gives me a few bucks off my price.. fantastic right, to make up for the error at the main location. Arrive to the airport to find out they are only at that location when departures arrive, which luckily was onl

I rented a car from the Airport and returned it to the Stillwater office. The same day it has now been weeks and I can't get Stillwater location to close the rental so I can get a receipt. All I'm told is they will email the location to close the rental. I thought all enterprise location could talk to each other but that is not the case. Catch up to the real world Enterprise and use your computer!!!!!