Enterprise Rent-A-Car

Don’t waste your money getting the insurance they offer because as soon as any minor dent or scratches pop up on the vehicle,they’ll kick you out the vehicle and tell you that they can’t rent you another car until they get an “estimate of the damage” left my husband and I stranded at the location with no other mode of transportation but to walk to the metro. Disappointed we spent A LOT of money only to be treated like nothing at the end, the little dude Brent had a very oh well not my problem but you not getting another vehicle and I have no means in helping you any further type of attitude didn’t even give eye contact when making his decision lol. The rest of the staff was cool but that guy not so much!

My van has been in the shop since March 2025 I have been renting a car from Enterprise since April 12th 2025. The car they put me in was very clean and actually brand new and I have been in it every since. The employees at 5201 Auth Road are awesome they have great customer service they have been taking care of me and my needs since my car has been in the shop. I give them a standing ovation. 🎉

I had an amazing experience at the Marlow Heights Enterprise location thanks to Kayla Williams, the Branch Manager. From start to finish, she went above and beyond to make sure everything went smoothly. Kayla was professional, patient, and genuinely caring, making me and my wife feel valued as a customer the entire time. Her attention to detail and commitment to customer satisfaction are second to none. She handled everything efficiently, explained all the details clearly, and made sure I left completely confident and happy with my rental. It’s rare to find someone who takes so much pride in their work and truly puts people first — but that’s exactly who Kayla is. If you’re renting a car in the area, I highly recommend visiting the Marlow Heights Enterprise and asking for Kayla Williams

Mr. Trent gave Great customer service a great experience with Enterprise. The check-in process was smooth and quick, and I was on my way in no time. The vehicle was super clean, very spacious, and even had a new car seat, which was a nice touch. I was also glad they offered insurance—better safe than sorry. The check-out process was just as easy, and I really appreciated that they even offer to take you home if you don’t have a ride after returning the vehicle. Overall, very nice experience!

They gave me a car with visible stains on the inside that should have been taken care of before allowing the car to be rented out. The rep opened the doors, got the info he needed and had me sign paperwork as he explained I’d be charged for smoking in the car. I get in the car after signing and it REEKS of smoke. Why didn't he say anything if he knew I was getting a car that already put me in violation of my contract? So I went back inside and asked to see my contract to be sure it was noted that the car already smells like smoke. The response I received was, “I’ll make a note on your account.” This means it’s not on the contract! Had I not gone back inside I probably would have been charged the fee for smoking even though I didn’t. Won’t be coming back.