Enterprise Rent-A-Car

I liked that everyone I came in contact with were very nice, polite and professional. I was getting a rental due to an accident that totaled my car. I called and said I needed a rental the same day and they accommodated me with no hesitation. They took the time to answer any questions that I had about the rental process or the billing. They made the pick up and drop off process quick and easy. This was my first time renting from Enterprise and I have to say I'm very impressed and happy with the service that I received. I definitely will be returning to the Washington, NC location for rental services in the future.

If five stars were awarded for the worst customer service imaginable, this location would earn them. My original reservation was made for 11/24. I was told they were short on vehicles due to Thanksgiving and was explicitly promised a sedan on 11/28. I called that morning to confirm availability. Both the corporate customer service line and a representative from this office (Doug) confirmed that a sedan was available and ready for pickup. I arrived in person and spoke with both Doug and Jordan— no sedan. I was then pressured to upgrade to an SUV, which I clearly stated multiple times I did not want. I decided to try again another day. From that point forward, every interaction with this location resulted in the same response: they claimed they had no sedans available, despite corporate c

This is my first and will be my last time attempting to rent a car from this location. Renter's be aware!!! The customer service is the worst I have ever experienced in my lifetime of 39 years. I called to reschedule my rental for an earlier pickup the next day. The manager answered and collected my info. He told me that it had to be paid with a credit card then got upset when I said I couldn't believe that they couldn't take credit/debit to rent a truck. Then he asked did I know there was a $300 deposit in addition to the rental. I told him no I didn't but it would be fine. Then when he told me he could put me in a crossover suv and I asked him what kind of small suv was it because I needed one with clearance he got upset and said do you want me to just cancel your rental. I asked

I recently rented from Enterprise in Washington, NC on November 7th, and I can honestly say Jhymier went above and beyond! I had some technical difficulties with my initial rental and got the runaround from other locations, starting with the Greenville branch. However, Jamir called me right away—three hours before I was heading out of town and out of state—and made sure I had a reliable vehicle ready to go. His professionalism, quick action, and genuine customer care made all the difference. He saved the day and turned a stressful situation into a smooth experience. I’ll definitely be returning to the Washington location for future rentals.

Excellent experience with our local Enterprise office. Have used this office many times in the past and have always had positive experiences. Helpful staff