Enterprise Rent-A-Car

Washington, NC · Car rental agency

Rating
4.0/5
★★★★☆ 4.0
Reviews
20
Rank in Washington
#56
of 91 shops
City Percentile
20%
rating percentile
Address
Enterprise Rent-A-Car, 2039 W 5th St, Washington, NC 27889
Phone
(252) 975-1995
Website
www.enterprise.com/en/car-rental-locations/us/nc/washington-53k1.html?mcid=yext:245709
Status
Open · Closes 12 PM

Enterprise Rent-A-Car is an auto shop located in Washington, NC. It is one of 91 auto shops listed in Washington. Its 4.0-star rating is slightly below the Washington city average of 4.5 stars. There are 10 photos associated with this location.

About Enterprise Rent-A-Car

Need a rental car in Washington, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy,... More

Hours

Saturday8 AM–12 PM

Customer Reviews

★★★★★ 5.0 Marquita Davis · Jan 2026

I liked that everyone I came in contact with were very nice, polite and professional. I was getting a rental due to an accident that totaled my car. I called and said I needed a rental the same day and they accommodated me with no hesitation. They took the time to answer any questions that I had about the rental process or the billing. They made the pick up and drop off process quick and easy. This was my first time renting from Enterprise and I have to say I'm very impressed and happy with the service that I received. I definitely will be returning to the Washington, NC location for rental services in the future.

★☆☆☆☆ 1.0 Autumn · Dec 2025

If five stars were awarded for the worst customer service imaginable, this location would earn them. My original reservation was made for 11/24. I was told they were short on vehicles due to Thanksgiving and was explicitly promised a sedan on 11/28. I called that morning to confirm availability. Both the corporate customer service line and a representative from this office (Doug) confirmed that a sedan was available and ready for pickup. I arrived in person and spoke with both Doug and Jordan— no sedan. I was then pressured to upgrade to an SUV, which I clearly stated multiple times I did not want. I decided to try again another day. From that point forward, every interaction with this location resulted in the same response: they claimed they had no sedans available, despite corporate c

★☆☆☆☆ 1.0 BlessedBeyond Imagination · Dec 2025

This is my first and will be my last time attempting to rent a car from this location. Renter's be aware!!! The customer service is the worst I have ever experienced in my lifetime of 39 years. I called to reschedule my rental for an earlier pickup the next day. The manager answered and collected my info. He told me that it had to be paid with a credit card then got upset when I said I couldn't believe that they couldn't take credit/debit to rent a truck. Then he asked did I know there was a $300 deposit in addition to the rental. I told him no I didn't but it would be fine. Then when he told me he could put me in a crossover suv and I asked him what kind of small suv was it because I needed one with clearance he got upset and said do you want me to just cancel your rental. I asked

★★★★★ 5.0 Mizz Territorial · Nov 2025

I recently rented from Enterprise in Washington, NC on November 7th, and I can honestly say Jhymier went above and beyond! I had some technical difficulties with my initial rental and got the runaround from other locations, starting with the Greenville branch. However, Jamir called me right away—three hours before I was heading out of town and out of state—and made sure I had a reliable vehicle ready to go. His professionalism, quick action, and genuine customer care made all the difference. He saved the day and turned a stressful situation into a smooth experience. I’ll definitely be returning to the Washington location for future rentals.

★★★★★ 5.0 Kristie Nixon · Mar 2026

Excellent experience with our local Enterprise office. Have used this office many times in the past and have always had positive experiences. Helpful staff

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Car rental agencyVan rental agency

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.