Enterprise Rent-A-Car

I used this location after having 2 accidents in a very short time span. (I feel like I need to say no fault of my own 😠) I felt the staff were kind and helpful. I dropped my car at an auto shop and they promptly picked me up and brought me to their facility. The first time the insurance covered everything, the second time the insurance company didn’t inform me I’d have to pay out of pocket and get reimbursed. I thought that was bad business on the part of the insurance company to leave it to the gentleman at the rental car place to have to give a customer that bad news. Anytime I had a concern or question I was able to call and speak to a human being and issues were taken care of efficiently and quickly (key fob battery, return time question).

I’ve never felt compelled to write a review like this before, but my experience at the Enterprise location on Westchester Ave in White Plains was truly unacceptable. What should have been a straightforward rental turned into a two-day ordeal filled with frustration, disrespect, and a complete lack of professionalism. Despite having everything arranged through our insurance and even having our insurance representative speak directly with them over the phone, the staff—particularly manager named Edward (Eddie)—handled the entire situation poorly. Instead of helping or communicating clearly, Eddie was combative, raised his voice multiple times, and even spoke rudely to our insurance representative. After calmly asking that they lower their tone and handle the matter respectfully, we were to

I reserved a mid-SUV. When I got there, they didn't have any. They were counting on a car coming back in. Be sure to call before you go to pick up a car that may not be there. With the technology we have, it's troubling that a big car rental company can't manage inventory more effectively.

I am only writing this review for the customer service rep that helped us. Peter was absolutely fantastic.. it is really hard to come by people who take their role ethically.. when we walked in Peter was already handling a customer over the phone and despite it being close to closing time he was providing care and attention all by himself self while also trying to handle walk in.. we have been in the call center and other location and no one can compare to him.. he is talented and I hope grows with then company as he is so well deserves this

Enterprise had a good services.They did a good job helping me with their rental car while my own car was repaired. Thank you!