Enterprise Rent-A-Car

Reserved a vehicle well ahead of the date. Arrived for the pick-up. No vehicle was available. The other customers and I were told no vehicles would be available until the afternoon. There was no notification on my ENTERPRISE app about “car not on site” which would have been helpful in order for me to make arrangements beforehand. At least, not make the unnecessary drive to Williamston for the pick-up. In a past experience, I had to wait for a vehicle to be cleaned and I was over an hour late leaving the ENTERPRISE location. This is unacceptable when the vehicle is rented to transport someone to an appointment.

Booked vehicle not available at this location. Had to go 30 miles one way to pickup vehicle. Vehicle was dirty both inside and out. I actually had to clean the interior windows and gave the car a bath at the car wash on my way home. When returning the manager was very apologetic. He explained short staffing and his detailer was on vacation. He made it right by us to our satisfaction. Overall 2.5 out of 5 stars.

A van was reserved a month ago for November 19th - 21. When time came to pick up no one knew anything. The first associate left, and didn't inform the next staff. They claimed to know nothing. They must be going out of buisness. Will not bother with them again. Even received an email informing to pick up on the 19th.

I received exceptional customer service the entire time. I needed the rental for a longer period of time in order to fix my car. Enterprise talked to the insurance company and they approved it for two additional days. I fell in love with the car they provided me. I will recommend and use Enterprise.

I would rate this enterprise location ZERO stars if I could. Unless you have plenty of time to waste, lots of patience for incompetence and a high tolerance for ego/power trips from people who have never really been in charge of anything, you may end up frustrated. Not that it really matters to me, but I rent enough vehicles from Enterprise to far and away be a Gold standing in their membership program. Over the past ten or more years, I've rented anywhere from 6 to 18 times per year, maybe more. I normally rent for seven to ten days at a time, but do get rentals for a couple of days on occasion. I've always experienced a smooth rental process and great customer service... With the glaring exception of the few times I've rented or attempted to rent from the Williamston branch of Enterprise