Estrella Insurance

I found this place close to my home, so I'm so glad the two other places I went to were closed! I walked in and Janet helped me right away. We went over a lot of information, and she took the time that was needed to make sure I walked away with coverage on my vehicle. Thanks so much.!!

Josie, the owner, has absolutely no customer service skills. I called to follow up on a final price after they ran my driver’s license yesterday. I provided my name, and she placed me on hold without even telling me. When she returned, she asked to verify my address, which I did, and then she started asking me all the same questions as if I were getting a brand-new quote. I asked why she was repeating everything when all I needed was the final price based on the driving record they already pulled. She became rude and told me, “If you want to talk to the same person, call back tomorrow.” I was shocked. I asked why she wouldn’t simply tell me from the beginning that the person who helped me wasn’t available until tomorrow. That’s basic customer service. Instead of helping, she said, “Okay,

I recently had the pleasure of working with Estrella Insurance, and I must say, my experience was nothing short of outstanding. From the moment I walked into their office, I was greeted by friendly and professional staff who made the entire process smooth and hassle-free. What I appreciate most about Estrella Insurance is their dedication to finding the best coverage at the most competitive rates. They took the time to understand my needs and provided me with multiple options, ensuring I got the right policy for my budget and circumstances. Their agents are knowledgeable, patient, and willing to answer all my questions, which made me feel confident in my decision.

Great Agency, Great Staff and Great Prices!

Do NOT buy from her! I am reading the good reviews and am shocked. They must be SO nice when they sell the insurance but if you have a claim, you will be shocked and that is when you need them the most! My sister’s house burned down on a Friday night. We called Fri and got no response so we left a message. No return call so we called Saturday about an hour after she opened. Showed zero concern and told my sister to call insurance company to make a claim and said "have a nice day." Gave my sister the same number she had already called and got voicemail that they were closed. Asked for emergency # and Josephine said we had to wait til Monday. When we commented that seemed unusual she told us, "That is something to let the company know. I do not handle claims. I am just the agent."