European Service Center - Houston

I am Gratefully Blessed to have found this shop! My 2011 Audi TDI Diesel has not started since 5/16/25 months prior my Gauge Cluster stop working! I had to get the strength again…tired of looking at it in my garage. Last 3months my Audi was at a I’m wasting my time Shop! Overall I learnt my lesson not to deal with Shops that HAVE NOT worked on DIESEL SUV AUDI’S or AUDI’S. Not all Foreign shops have experience either. Audi’s are in a League of there own! I want to THANK ASSiSTANT MANAGER DUSTIN. I called to ask questions first regarding my issues. I triple check that the shop worked on Audi Diesel..he said yes and had a few at the shop. By phone he showed me that HE has experience and that TECHNICIAN JESSE would DIAGNOSE the problem thoroughly. That’s exactly what he did! I want to THAN

Sincerely, I was expecting the worst when my Mercedes began to run rough. Before doing anything, they performed a thorough diagnostic and guided me through the engine repair process step-by-step. There are no scare tactics, only clear information. I was relieved when I left, and the car feels powerful again.

I’ve been bringing my Mercedes here for years, and each visit has gone smoothly. The staff is polite and professional, and they consistently keep me informed about my car’s condition. I also appreciate their transparency when it comes to repairs.

I noticed an unusual noise and brought my Audi in for inspection. The team quickly identified the issue, provided a clear explanation, and performed a thorough diagnostic check. The car now drives much better, and the cost felt reasonable for the work completed.

So I previously had a less than positive experience at this location, despite having always had excellent service in previous years. After leaving a negative review, their main location in Dallas contacted me to discuss what happened and how to make it right. I have to say I was very impressed with how they handled the situation and their dedication to customer service. It's easy to leave a good review for a company when things go right, but when things go wrong and the company goes out of their way to make it right that really shows another level of service that is hard to match. With the recent changes they've made I am more than happy to keep taking my cars to them for service.