Exo Auto Works

I had an amazing experience with EXO! They gave me the best deals in town and took care of my vehicle quickly and efficiently. Everyone there was incredibly kind, welcoming, and professional, which made the whole process so much easier. Their communication was excellent — they kept me updated every step of the way and made sure I understood everything that was going on with my car. Highly recommend this place to anyone looking for honest service, great pricing, and a team that truly cares!

I brought my car in for repairs and we agreed on a set price upfront. After the work was done, and literally 10 minutes before I was on my way to pick the car up, I received a call saying the total had increased by $300. This was never approved beforehand. I was put in a position where the work was already completed and I was expected to just accept the higher price. That is not okay and shows a serious lack of professionalism. Good shops communicate clearly and get customer approval before changing pricing. Springing extra charges at the last minute is extremely frustrating and feels deceptive. The communication throughout this process was poor, and the way this was handled left a very bad impression. I would not recommend this shop based on how pricing and communication were handled.

Cannot recommend them enough. They were able to fix the serpentine belt and tensioner in my car in half the time I expected. Their customer service is top notch, and quality of work is superb. Won’t take my vehicles anywhere else!

READ THE BAD REVIEWS FIRST. This place is terrible. The owner is dishonest. The only reason they get any good reviews is because they offer discount if you leave a review. STAY AWAY. If you like paying twice for one repair, being gaslit about it, and leaving with bonus noises, EXO Auto Works is your spot. Otherwise, save yourself the grief and find a shop where the owner doesn’t think sarcasm counts as customer service. Also, read the bad reviews for this place and then read owners responses. They are absolutely comical! I wish I had read them before taking my car to this disaster. Responding to bad reviews seems to be a favorite past time of John’s. Antagonism from behind the safety of his little screen. Zero stars.

“its not our fault” should be the slogan for this shop. I brought my jeep in to them for a new head gasket. It took them 30 days to fix it. everytime I talked to them they’d say “should be done by tomorrow” then friday would roll around and still no call from Exo auto works. After an entire month of them trying their hardest to fix it. they finally call me to tell me it’s done. I was so happy the nightmare with this shop was over when I pulled out of the lot. and about 15 minutes later, all the coolant had leaked out and I was overheated on the side of the road. THEY DIDNT EVEN TEST DRIVE IT WHEN THEY WERE DONE. if they had, all the coolent would have leaked out because they forgot to hook the hoses up. The owner John will reply here and say that they offered to tow me back to them so that