Extra Mile Brands

HORRIBLE, HORRIBLE, HORRIBLE!!!! Ordered 4 items from Top Flight (Extra Mile Brands) back on June 10th. Got 2 items delivered and had a slight issue with one of them. Spoke to a very rude “customer service” rep who treated me extremely unprofessionally (took a lot not to completely lose my cool). Was then contacted by Wendy who was very apologetic and made an honest attempt to fix things. Was told that the remaining 2 items should be in the warehouse soon. Here we are, almost 3 months later and still no items (even though I was told they had gotten it). I honestly have never dealt with a company like this in all my years of ordering stuff from different places. If you don’t care whether you get an item in a week or 3 months or maybe even 6 months, I guess this is the place for you.

I called and ordered a hood. Im given the impression that the hood was in stock and would ship immediately. (If not i would have never spent the money to wait).. After waiting 4-5 days, i never received a confirmation email. I made my 2nd call regarding this, then im told the hood wont ship an had no date to ship.. Now im currently waiting on my refund that seems to not be happening either... this is the 3rd business day, and im told that it will all 9f a sudden be processed today at 4pm.. Yet the girl that does the refunds left early.. I cant even order a hood thats now in stock at Jeggs, due to this company has tied up my money and only offering me apologies. Dont waste your time.. my Painter cant spray my 69 Camaro waiting on this new Hood.. Will keep you posted as to how this plays o

I ordered a heat shield for a starter and it was $20 then after I put my credit card information in it showed $20 shipping and the crazy thing is it went through and now I can’t cancel it and you can’t talk to no one

My boyfriend ordered some parts from Corvette mods. Turned out we didn't need them so got a RMA and returned them but didn't get the refund in time quoted. I called extra miles who had bought this company out. I worked with Wendy M and after some going back and forth for a few days we received a full refund. They had just taken over billing and customer service in December and had money by mid January. So considering this was a company that had just bought a company whose business practices were questionable at best I was very happy with the customer service we received. Wendy is very professional and I give her 5 stars and wish her the best

Cassy is doing an incredible job. She has helped me to find difficult parts to find, tracking orders, and assisting in returns when necessary. She responds to all e-mails very quickly and follows up on every request. There was not one request that she did not find a suitable answer for me. Cassy has made me to use this company for all my future parts needs. She is an absolutely true professional and an excellent reflection of what a great employee should look like.