Fabulous Freddy’s

I’m not sure what changed, but I have been coming here for years and had no problem. Today, we waited for 10 minutes for any cars to come through the car wash. When they did, they all sat and dried while two men worked on one little SUV. Nothing changed until I had to go Ask if they were understaffed. Another gentleman came out to help, but now there were still three cars sitting and drying. After 30 minutes of my truck drying in the sun, I asked for a refund and left. I’ve included pictures of my rims, bumper, and mirrors with dirt and water spots all over them and the filthy grill. Not sure what they would’ve done after this was all dried on the paint and glass after sitting in the sun.

I came here because from the past I know that they provide really good service at decent prices. Today I was shown that was not the case. The cashier was lovely however the wash team did not communicate with me at all for over two hours. I arrived at 12:30pm. It is currently 2:23pm and I still do not have my vehicle. I also didn’t get an update until I asked AFTER TWO HOURS. I paid $150 for a mini detail. I do not have a luxury car but it’s decent and like new. I feel like my car not being a luxury car, it got pushed to the side. I had a tip for the team but they have inconvenienced me! I came here three hours ahead of my 3:30pm appointment and I still risk being late. This is absurd. I will never come here again.

I went a couple of weeks ago. I thought it would be good because I used to go to Freddy’s a lot because I only like hand car washes. This time whoever cleaned my windows used a chemical that just won’t come off of my windows. All of my windows in my car are smeared with something that won’t come off. When I had them try to fix it they tried and wasn’t successful and said there’s nothing they can do. Just a clean brand new car with dirty windows. Note I gotta go to the dealership and get that stuff off whatever it is. It definitely wasn’t window cleaner. They didn’t even offer a refund or discount. Just said sorry. I’ll never go to fabulous Freddy’s again. Giving them one star was too much. Just a bad experience overall.

Another pathetic experience at Fabulous Freddy’s this morning. I pulled in at approximately 8:50 behind another pick-up truck. No attendant was in sight for at least a couple of minutes. Finally, a young man appeared and took my order. I paid for my wash at 8:55:03, and proceeded to wait for my vehicle. It is now 8:28, and my vehicle—2nd in line when I first pulled in—is now being dried. Two other vehicles that I never saw pull up were attended to before my vehicle was addressed. This general attitude pervades the Fabulous Freddy’s operation. I normally tip the attendants $5; today I reluctantly decided to only give them $2, but in the end—after I had to wipe down the panels in my truck and wipe my windows as I typically need to do after the tenants have done their jobs—I gave them nothing

I strongly advise against using this car wash and detailing service. I paid $150 for their detailing package, which was supposed to include cleaning the carpets, seats, floors, doors, and dashboard, along with a “VIP wash.” After waiting 3 hours (instead of the 2 hours they promised on their website), I had to spend another hour walking around the car, pointing out all the things they missed. And after wasting yet another hour, the car was STILL DIRTY! This is beyond unacceptable! They didn’t even touch the doors! The carpets? Still filthy (they actually told me upfront they “don’t guarantee” a full clean). The driver’s seat remained dirty, and no one even bothered to clean the headrests. The dashboard? Covered in some sort of lint! The center console, armrest, and cup holders? Not even t