FactorySpecific

Knowledgeable, honest, and dependable! We've taken our Lexus, Toyota, and now Audi to them for 12 years, and will continue to do so.

Great people to work with, very courteous, professional and friendly. I brought in my car for a crank, no start. I was giving a price that I could not refuse, the price included sending the cylinder head to a machine shop for valve guide replacement. They also noticed other issues on the car, it was fixed or replaced without charge; i.e. broken airfilter housing assembly replaced free. I will certainly come back and recommend this shop...

Great diagnostic skills. While not a perfect experience. They made it right. They fixed multiple electronic issues. One of which was a particularly challenging one. They also use quality parts which is surprisingly rare to find. Most shops install crap parts that won’t last. They fixed my electrical short and my parasitic draw that would kill my battery after sitting for a week. I waited to review until I am sure the problem was fixed and I am happy to say they fixed it and my car doesn’t kill the battery anymore! Would recommend for Toyota Lexus service and diagnostics.

This has been our go to for all issues for 8 yrs. Always great work and fair pricing! The last 5 or 6 yrs there is a young man name TJ that runs the front customer service! He is friendly, knowledgeable, efficient and highly considerate of your time with scheduling. He goes above and beyond . He remembers who you are. He keeps it real! Thank you to all of you at Factory Specific. A great group of tight knit guys! They’re friends and work together professionally!

Honestly, this Auto service is the best of the best, I service my car at the dealership & they never fix it right, but when these people work on my vehicles, wow! I am very impressed with their work! I really recommend factory specific to anyone there who may have mechanical issues with any vehicle. They will fix it, and you will be very happy with their mechanical work and skills, I know them for years & they really know how to fix any problem. I love this people. Sincerely Alberto Lombardini.