Fairfield Imports Independent BMW Service

These people are the so called experts. I brought my BMW to have the front brakes redone. (pads and rotors) They charge $130.00 diagnostic fee for known routine service. At that same time I questioned them on replacing electric water pump knowing historically they break down at around 70,000 miles or so. They said don't worry about it until it happens. A week later water pump gave out and left me stranded and had to tow it in to have them replace it. Later after a year and a half the front end of car started shaking when braking. Took it to another independent service who does a lot of BMWs. They said the front rotors which has a designated right and left were reversed from right to left. Called Fairfield Imports and they said hard to make that mistake because the holes on the rotors would

Took my BMW in and had a great experience from start to finish. The price was fair, the timeframe was exactly what they said it would be, and there were no surprises along the way. The car was completed on time and drives great now. It’s hard to find a shop that’s honest, efficient, and actually knows BMWs—this place checks all the boxes. I’ll definitely be coming back and recommending them to others.

Throughout my years of visiting various auto repair shops, my experience at Fairfield Imports stands out as particularly disappointing. While I won't go into all the specifics, it’s evident that their focus is more on profits than on genuinely addressing customer needs. After shelling out $4,500, I’m left feeling quite dissatisfied. Now, I'm forced to take my car to a reliable mechanic to address the issues they failed to fix. How can a supposedly reputable Mini Cooper and BMW specialist be unable to identify why my reverse light isn't working or why my engine light keeps turning on after three separate visits? Furthermore, it baffles me that they claimed all my struts needed replacing when my car was running smoothly when I brought it in. These experiences have left a bad taste in my mout

They seemed great at first. Gave me advice on how to fix it instead of Just trying to get me in and sell me stuff. When that advice didn't work and I brought it in they charged me a diagnostic fee even they weren't able to diagnose anything. That part wasn't chill at all.

I normally don’t write reviews but I feel like this needs to be shared for other people’s sake. So I took my car in because of minimal shaking when accelerating, I didn’t have any major concerns and also my hood latch cable was broke. It took about 2 days to tell me I need a whole new suspension on my car given the quoted me just under 3k to do and the hood latch cable replacement was another $400. Given the took 2 days so I would assume they took some serious time to properly find out what is causing me this issues, but that wasn’t the case. The mechanic kept reassuring me that, this was the problem and I need to get it fixed asap! I just got the car less than a year ago with 60k miles so the Odds of my entire suspension going bad is obviously insane. I took it another shop, I told them e