Fairway Oaks Center

I had a great experience at Fairway thanks to Kimmy. Her customer service was excellent—she was very kind, professional, and helpful. She took the time to answer my questions and made sure everything was handled quickly and smoothly. It’s always nice to meet someone who truly cares about helping customers. Thank you, Kimmy, for the outstanding service!

Wow, where to begin. My uncle was a hot mess when first getting out of the hospital. This facility took the time to work with him and get him back on his feet where he needs to be. It started with the front door, the admissions girl was AMAZING. The lady that ran the building next to her, AWESOME. The director of nursing FABULOUS. None of these places are perfect but I truly thank the team at Fairway Oaks for the care and communication all they do to help this population of people. Definitely a good experience.

Because we have had a family member at Fairway for 6+ years, we are there regularly. One of the most exceptional and dependable staff members that we have been blessed to get to know is the current day shift receptionist, Kimmy. Since meeting her, Kimmy has consistently gone well above and beyond what would be considered reasonable expectations of customer care and service. Kimmy always greats us with a warm welcome and a smile. She addresses all our questions and concerns directly or insures that she quickly connects us to the appropriate staff member. I have personally observed her provide this same level of service to others. Kimmy has proven herself to be very knowledgeable and eager to help. Kimmy has clearly been cross trained and, in the past, has provided us with exceptional se

Had to leave a star to leave a review!!!!! One star isn’t deserved for front staff I am writing to express concern regarding the professionalism of the front desk staff when answering phone inquiries. During a recent call, I spoke with Kimmy( she said her name was) who was unhelpful, dismissive, and failed to provide clear or accurate information in response to reasonable questions. The manner in which the call was handled was abrupt and lacked the courtesy one would reasonably expect. Given that this is a nursing home, where families often call seeking guidance, reassurance, or important information regarding care and services, the tone and quality of communication are especially critical. The interaction I experienced did not reflect the level of professionalism, attentiveness, or comp

Kimmie at the front desk is truly a bright spot. She is incredibly responsive and compassionate, always greeting everyone with a genuine smile. No matter the request or question, she is consistently helpful and makes people feel seen and supported. Her kindness and professionalism set the tone the moment you walk in.