Falls Auto Collision Center

Amazing service very happy with how my car came out! Janessa was very helpful and professional and the car was ready in less than 48 hours I was surprised at how fast the service was. Also my car was very clean when I picked it up, it made me feel like I drove off in a new car! I’m going to get my other light repaired with them. My car is from 2014 so I’m very happy to get my car looking good and new like when I first bought it.

What an outstanding experience from the very first introduction to the final “thank you.” No one enjoys dealing with vehicle damage, but Falls Auto Collision turned the entire repair process into a smooth, professional, and genuinely pleasant experience. The staff is attentive, detail-oriented, and highly responsive throughout. I initially worried that my new car would never look the same—but once the work was complete, I couldn’t tell it had ever been damaged. I highly recommend this shop without hesitation.

I had an outstanding experience with Falls Auto Collision after my car was rear-ended, resulting in damage to both the front and back ends. From start to finish, their team demonstrated true professionalism, skill, and care. The repair work was flawless—my car looks and feels brand new again. What impressed me even more was their responsiveness when a few things didn’t turn out quite right the first time. They immediately took accountability and made the necessary corrections without hesitation, which speaks volumes about their integrity and dedication to quality. Communication throughout the entire process was clear and consistent, and their customer service was truly top-notch. I felt informed and supported every step of the way. I highly recommend Falls Auto Collision to anyone lookin

I left my car for paint repair after an accident, and the service was excellent from start to finish. The staff was very professional, they completed the work in a short amount of time, and the quality was outstanding. My car looks like new. I highly recommend them.

I’m extremely disappointed with my experience at this auto shop. I brought my car in for two specific issues: to replace the bumper and to fix the tail light. Not only did they put the wrong bumper on my car, but they also failed to repair the tail light, the two main reasons I brought it in to begin with. On top of that, the work was not completed on time as promised. I had to repeatedly follow up for updates because communication was extremely poor. I was rarely given clear answers, and customer service throughout the process was very frustrating. Overall, the experience felt disorganized and unprofessional. I would not recommend this shop based on my experience.