Family Ford, Inc. Service

The mechanics and shop staff do quality work and in a quick manner none the less. They are always friendly and never pushy. I'd give them 5 stars but there is always an issue with their online booking portal. Appointments showing availability only to get a call that there is none, having time slots they are on lunch or not open, etc. This has been an ongoing thing with the online service portal.

My dad was having an issue with his truck battery when we were hauling our horses. We looked up this place and decided to stop & see if they had a battery. They did! The service desk was very helpful & service tech Hunter helped us install the battery in the truck on the side of the road. Great people, all were very nice! Thank you!!

I have now had my vehicle at family ford in netcong for just shy of three weeks with zero upheld commitments to assessment promised dates and not an offer of a loaner vehicle. As a parent of three young children, this has been one of the most inconvenient and inconsiderate experiences having to move around car seats between family vehicles, and borrowing vehicles from neighbors and family to support school and work commutes. We have now been given three dates that we were told it would be looked at with a call back update and they haven't gotten in touch without us following up first. They have also not had the slightest regard to apologize for the duration or lack of follow up or inconvenience. I'm highly disappointed and would not recommend their customer service / service team to anyone

They just throw new parts at problems and don’t properly diagnose issues. They tried to sell me a $1600 headlight unit replacement when a qualified independent shop was able to diagnose a wiring issue in under 3 hours.

Family Ford has changed over the years. I will never buy a car or have my car service again with them. I feel them don't care about their customers concern. If you question them about a service done with them, they get very annoyed. I hope that the business takes this as a concern to look at their employees' way of acting toward their customers. And also how to improve their service department.