Fast Lane Oil Change

I will not be returning. Last weekend they “ran out of oil” due to pump issue. I could put in synthetic at double the price. I said i would come back. I showed up today at 2:40. They close at 3pm. No cars there. I was told “we took our last car and the pumps are shut down”. I said you close at 3pm. He said we need time to mop. I’m done with Fastlane. Not like this was the first time I experienced this service there. Really unfortunate as they’ve been around for a longtime.

Had a small window of time to get my oil changed so went here just before 1 pm and all the employees were sitting there eating lunch. The guys was nice but told me I would need to come back in about 20 minutes. I’m all about a lunch break but needs to be advertised on your store if you are going to close for lunch. Ecspecially for a place that’s main advertising draw is how convenient and quick it is for you to go there to get your oil changed.

One thing I have to say is that their building is very pretty however, I wish I could say something similar in regards to their customer service and response to an issue. They had caused, the day before I had detailed the car and when I drove the car home to meet a Buyer I noticed there was oil on the bumper and hood right after my detail no problem wiped it off annoyed that I just detailed the car. I noticed a piece of metal sticking out from under the hood piece of metal broke from them, slamming the hood when I showed up to address the issue they tried to claim that it was already there Said if it was already there, how did it get jammed in there like that? They start laughing said that I have no proof that they have cameras and they start cussing at me if you want to go to a place that

Currently waiting over an hour and a half for an oil change…. They said after already waiting an hour that they were missing a filter needed for our oil change and would go to O’Reilly’s to pick it up. After a half hour we checked in only to be told the part still “hadn’t come yet.” Now we’re almost to two hours waiting for a “Fast Lane” oil change to occur and the technician just got in his car to drive and pick up the part, with our car opened up, drained, awaiting “service” this whole time. All they had to do was inform us before beginning that they were unable to perform the service… We would drive away if we possibly could. Highly disappointed, especially as about six cars in the middle lane have been serviced.

Oil change was quick and well priced BUT when I decided to do my next oil change myself I discovered they'd tightened the oil filter WAY too tight and it was impossible to remove. The filter only needs to be hand tight but they're likely using a wrench to over tighten it - unnecessary and inconsiderate as it prohibits me from doing work on MY OWN vehicle. Do better.