Fayard Auto Parts

I had the worst experience with these people at fayards auto parts. They say one thing and do another. They don't honor their own warranties and expect money before the job is complete. They are outsourcing their work and are barely open during business hours. 10_-2 4 DAYS A WEEK. They are scamming people out of their money and I would not recommend them to anyone who wants their car fixed correctly. Horrible, buyer beware these people are not trustworthy and operate in an undignified way.

First he told me one price then when I went to go pick up the parts he added almost $100 more and they broke my screws trying to take them off and wanted to charge me to finish taking off the pieces they left inside

<- If I could give NEGATIVE STARS, I would! (This is a post I placed on another site. I wanted to share it here as well.) Fayard Auto Parts does nothing except cheat people out of their hard-earned money. My husband called for a price & then called again a few days later for the same item and received a different price. When we went there to pay the required half the cost of the item they informed us that we had to pay shipping. Fine, but why didn't they say that when they give the price quote over the phone? When the part came in & we went to go pick it up & pay the remainder of what we owed, they charged us a higher shipping price than what they had said it would be. So then, we had 2 choices...we could either have paid them the extra amount that they were stealing from us for shipping o

This place does bad business over the phone. They quote prices, then when you arrive, all kind of fees pop up. Then they don’t tell you their policy upfront, but expect you to read signs around their over crowded shop. The mom was nice, but Mr Tony was loud and rude. Not happy with the way they conduct business and make up prices Day by Day. Don’t ever take quotes over the phone and always get legible receipts. Their old carbon copes rubs off immediately and they act dumbfounded to what’s supposed to be on the receipt. I will never do business here again.

I just went back to Fayard for the first time in several years after having an unpleasant experience in the past. They FINALLY got rid of that cranky old man that used to "greet" everyone as they came in the door. Talk about a world of difference! Tony took care of me like family, and bent over backwards to find the correct part for my antique Packard! Once he located the part, it took several days to come in, as it had to be shipped in from somewhere across the country, but none of the chain parts stores could even figure out how to look it up. There are few old-time parts houses like this left these days, but thank God that they're here!