Fenix Parts Chicago (Previously Stafford's Auto Parts)

This place use to be Stafford Auto Parts. It was a great place with great service. I use to buy a lot from them. It is now Fenix and has been for awhile. They are absolutely pathetic. Wrong parts, poor delivery times, no returned calls, I think I've called them for the last time.

Very rarely do I leave negative reviews. This may even be the first one. I own a dealership in WI and called to purchase a hard to find hood in specific color that they had. I was transferred to someone who was supposed to take my information in order to create a wholesale account so I could purchase the part. I got a voicemail and left a detailed message. Two days pass with no return call so I reach out again. This time I provide my email address and information directly to someone on the phone. Two more days pass with no email so I call a third time. This time, within 5 minutes, they finally send the email over to set up the account so I can order the hood. But I was informed the hood was sold to someone else one day ago, yesterday. My only other option now is ultimately paying twice

Don’t believe their expected delivery days, they also do not answer phones for quite a while, it’s almost like your business does not matter. Then someone will grab the order and say don’t know what happened, etc. always a mess

Tom is honestly the best! Before I knew about tom, I was ordering from Fenix every once in a while. To be honest, the service I was receiving before was way too slow and unreliable that I had discussed with my employees potentially finding someone else to do business with! One of our sister locations heard about our troubles with Fenix and recommended me Tom. Now with Tom’s Excellent service, I am ordering as much as I can and have yet to be disappointed! I’m talking about updates on parts we are waiting on, color match parts, and lower prices than competing Salvage yards! Excellent service! Making sure the parts work for the vin! Always making me feel welcomed! X and team appreciate you a lot Tom and we hope to continue business with you!

Where do I start? Staff is dishonest and when called out they like to play victim. I have tried for a week now to check the status and location of the part I ordered AND PAID FOR and they are now tell me that I never ordered anything and it’s only “saved as a quote” in their system, but 2 days ago when I called and checked the status of the order they told me it would be a day late and even gave me the exact order number, make, model of vehicle and who the order was for. When I called them out for lying to me they said to “stop accusing them of lying” and to “deal with the sales rep that took the order, it is not my problem” their behavior is disrespectful and disgusting DO NOT BUY YOUR PARTS FROM HERE THEY WILL SCAM YOU. For your own good don’t.