Fenix Parts Massachusetts (Previously New England Auto and Truck Recyclers)

I love buying from this company. They take care of you and I always have the please dealing with Jerry with all my purchases. As a loyal customer, I feel like im being well taken care of!!

Purchased a hood listed as “A” quality. Drove an hour and a half only to find bubbling paint on the leading edge. Was fully refunded. Still, big waste of time and money.

Complete waste of time dealing with Fenix Parts, I would avoid at all costs. Found the fender I needed online in great condition and correct color. Called them to pick it up in their Pennsburg location, they said it was actually in MA but they will pull it and ship to Pennsburg. I drove 2 hours to Pennsburg only to be giving a completely different color fender in bad condition, paint missing and deep scratches from what looks like shipping. They asked me if I could make it work... and said someone must have switched the fender in MA. I asked for a refund, hopefully they can at least do that correctly. Update 2/21/23, I called and asked where my refund was, and they said the dispatcher must have forgot to start it. I've never dealt with a company this terrible!

I thought you could enter the yard and pull parts by youself, but turned out you can't. What's the fun if you cannot pull parts by yourself? You've got to be some politically correct mental. I called and never went there. I called, but as soon as the lady asked my name I hung up. She doesn't need to know my personal information. Besides, they wouldn't have been able to get me the parts I needed (an audio connector that has no part number). Holland in North Billerica remains the best in Massachusetts. You can pull parts yourself, and their price is astoundingly generous.

I called them concerning wanting to buy a left front fender for a Ram 1500 in the color code PRP. The part was listed as being located in Massachusetts, more than 3 hours from me. After it being confirmed by the sales person over the phone, I drove the over 3 hours to get it only to find out that it was NOT in Massachusetts, it was in New York. When there, they assured me they would freight/ship it to me at their expense due to this mix up. I followed up with Ryan when I didn't see it after a week who again assured me it would be shipped. It has now been two weeks. Still no fender and of course, they will not return my calls concerning it.