Ferman Collision Center - Wesley Chapel

Ferman Collision Center of Wesley Chapel Dropped the Ball—Badly Ferman received my truck on 10/13/2024. That date matters because I just got it back this week—nearly a year later. Before handing it over, I made it crystal clear: I needed my truck back by 11/22/2024 for a mountain trip. The truck was drivable, and I even offered to bring it back after vacation, but I was reassured—multiple times—it would be done. Instead, they tore it apart, removed the roof, and let it sit. The deadline came and went. When I called the shop manager at the time (Richard R.), I asked for a loaner. His response: “Not our issue, we don’t provide loaners.” Later, I found out they do. When I returned from my trip, the truck was still unfinished. By 12/23/2024, I was told it was finally being “buttoned up.” T

Thank you for taking great care of my car. Excellent customer service and transparency. My parked car was hit and the fender had to be replaced among other things. After about 10 days, my car was brand new. The process was easy, with the rental specialist at the center to give me the rental car. I received updates on my car as well. Everything worked out, I trust Ferman Collision Center! Thank you again

The advice id give to anyone after picking up your car is to CHECK UNDER YOUR CARS! I’ll begin by saying, the exterior of the car came out great. They were able to fix the hood, bumper, grille, headlight, and fenders. The paint looks to match exactly and is very clean. Good job to the guys on the body work. I don’t believe my bumper was replaced but they did seem to fix the crack. After a few days, I would drive my car and hear a very slight rattle so I decided to work on my car. I enjoy working on my car and was doing some maintenance and went under the car and instantly realized the part that protects the radiator was missing. It’s a black plastic piece that doesn’t keep the bottom of the engine bay exposed. Ya that was gone. To add, a bunch of clips were missing and that would explain t

Larry and Scott are the best. Appreciate the time and support :) I think there may have been a Rick I talked to as well. Helped fix a door on my truck! God bless you guys! Thank you! -The Doyles

I went to ferman collision thinking that my vehicle was going to get fixed the right way according to dealer standards, but I was totally wrong, the paint job was decent but they didn't put my bumper the way it was supposed to be and my mudflaps where barely hanging in there by one screw, they didn't show any interest on getting it done the right way maybe because it was an insurance claim, I don't know and also one of the people doing the inspection was acting like a real jerk claiming things about my vehicle because "he is been in the business for too many years " they shouldn't have people with attitude doing certain positions. I'm pretty sure there's better options out there