Firestone Complete Auto Care

I had an excellent experience at this Firestone location. From the moment I walked in, the manager, Ken took great care of me and made the entire process easy and stress-free. He explained everything clearly, kept me updated, and made sure my car was fixed the right way the first time. You can tell he truly cares about customer service and runs his shop with professionalism and integrity. My car is running smooth again, and I really appreciate the honesty, efficiency, and quality of work. I’ll definitely be coming back and recommending this location to family and friends. Thank you for the great service!

I have been trying for 38 days to have an issue resolved with no luck and NEVER A CALL BACK FROM THE STORE MANAGER. I am not plussed at all. I sent a good customer in for service to store 015504 in Antioch Ca. and the repair was good, however, you guys charge me tax on invoice 222215 after I sent my seller permit with business license. The store manager never once called me back nor I believe did he intend to follow through with resolving the issue. I expect a call from the accounting department next week with a resolution or a no with a valid explanation.

I came as a walk-in and was greeted with a smile and the guy in the office was super kind and pleasant to talk with. Really made me feel comfortable. I needed tires and he gave me good recommendations and got my in instantly. Definitely will return for their customer service alone

First off, I highly recommend getting a lifetime alignment deal if you intend to have your vehicle for a long time. It pays for itself after a few visits. With arranged appointment, I was taken care of in a timely manner and Jose clarified results before I left. Never have had a problem at this location so I'd recommend them.

Awesome shop with awesome employees! Shahid was amazing and took care of my issue right away. I hope Firestone knows how lucky they are to have an employee like shahid ! It was my first time at this tire shop and it absolutely won’t be my last! A++++