Firestone Complete Auto Care

I will highly recommend this shop. They were fast in checking me in, very friendly and professional in dealing with my requests for maintenance. Unlike other Firestone location I had experience with on the past, this guys are great. Mike the Store manager, was there with his team. Always presents, calm, knowledgeable, accessible and patient. I would give Mike and his team 6 stars if possible. Thank you. I will be coming to your shop again for sure.

If I could give zero stars, I would. I went in for a simple tire replacement (tires shipped from tirerack.com). Within 10 minutes, the manager Tony called saying they "couldn't get my wheel lock off" and hinted I might be charged extra for labor. he even suggested I should go to the dealership to get another wheel lock key, while they had my car. Not long after, they called again might need to burn it off because it's not coming off, which could damage my wheel. When I questioned why I should pay for the incompetence, Tony didn't like it. Instead of resolving the issue, he denied me service, tossed my new tires in the back seat, and told me to come pick up the car. Here's the worst part: they mangled my wheel lock because the wheel lock was not aligned with the lug nut, which stripped it

Definitely my new go to shop for my car problems since getting tires on my truck. You can tell they actually care about the quality of work and the customer when I noticed they even cleaned all the tire paste off the rims. I usually have to clean my own rims after a tire service. The store manager, Mike Croce, even made sure to give me the best price he could find for the job. Great team.

This underrated shop is doing excellent work. I see some negative reviews and they are all the customers fault but the customer blames Firestone. I have had work done at several Firestone shops in the area. All those shops did great work and fast work so it’s okay to wait at the store.

Great staff and great work on my car. They were respectful of my time and got my car back with no issues and ready to go. I was explained my options and felt welcomed. I purchased four tires and got them mounted balance and installed without issues.