Firestone Complete Auto Care

I called the same day and got an appointment immediately. Wait time was only 5 minutes. They had great customer and communication, especially since I didn’t understand the issues with my vehicle. The best part about my visit was that, he quoted a way better price on my tire sensors here than the local Buick dealer. I had my 3 kids with me so I definitely appreciated the car repairs only taking 4 hours. Excellent service all around. Thanks Firestone Brownsville!

Do not bring your vehicle here on a Sunday. There are only two technicians working, and the staff in the lobby start turning customers away around noon, saying the jobs are too time-consuming or complicated. They tell you to go somewhere else or come back on Monday. I came in for a simple alignment, and it took more than three hours. The staff seemed very disorganized, and the overall experience was frustrating and disappointing.

Needed a special tire t be replaced on my vehicle. They located it - got it - and it was completed in an hour the next day. Great attention to detail . Joe was very professional . Highly recommend.

Can't keep appointments they set, because they're too busy taking walk ins, which is great, but you don't blow off appointments. Why even set the appointment, just to tell someone to come back in one hour? Then they fail to follow through with promised call-backs. Pertinent info is not disseminated and communication is almost zero. I'm sure their shop guys do good work, but the business end is very poorly managed.

If I could give a negative five stars I would first I brought my car in for a tire rotation which took 4 hours then the mechanic lost a bolt on the rim and didn’t say anything I found out when I was detailing the rims then I had them put in a water pump and when I brought it to them there was no leaks in the system not even the bad water pump so they they put in new water pump over pressurized the system when they were testing it and blew out the head gasket and blamed it on the radiator cap I looked at other people reviews that said there car came out of the shop worse than it went in and I agree seems to be a trend with these guy’s drumming up some business maybe?I wouldn’t let these guys work on my bicycle let alone my car