Firestone Complete Auto Care

I write these words to offer my most sincere commendation for the exemplary service I received yesterday and today, specifically regarding the care of my Tacoma. Monique is, quite simply, a paragon of professional grace. Her diligent work ethic and meticulous attention to detail were evident from the moment she began handling my Tacoma. However, what truly set her apart—and what I found most admirable—was her profound integrity. She had the courage and humility to admit when a question exceeded her current knowledge. By prioritizing truth over a quick answer, she earned my complete respect. She labored tirelessly to resolve my concerns, ensuring every nuance of the situation was addressed with poise. The hallmark of a truly great establishment is the seamless harmony between its staff. Mon

Couldn't even replace a lower radiator hose. The tech wanted to "choose his battles".. my wife did it no problems. They did do an oil change.. yet never even checked the cabin air filter. And when I picked up my vehicle check engine light came on. Had that checked out. Guess what. Oil pressure sensor... complained to corporate and was suppose to get a phone call. That never happened. Now just going to talk to an attorney. Apparently they haven't been sued enough.

Trustworthy place to get car repairs. Didn't overcharge and only repaired what was really needed. Could have easily said I needed a full brake job but instead said I could get by safely with one rotor and brake pads. I thought for sure they would try to push new calipers on me but nope! They were honest!

We have been going to this location for over 20 years. They have always provided great and timely service when we need them…for 8 different cars over the years and to my kids as they became adults and drivers. This visit was no exception. Thank you for being the consummate local car service provider to our family and our community!

They store your CC information without your knowledge or consent and charged $1900+ to my account fraudulently. When the employee was questioned about verifying a card before it being charged he said they don't see any of the card information on their screen, not even your name. So, how can this business process a charge where they can't verify your information? I was told the charge would be gone on Friday only to see it charged to my card this morning. I asked for the owner/manager to call me on Friday and still have not heard a peep.