Firestone Complete Auto Care

Rick and the rest of the staff are always amazing in my opinion. Every interaction I have had whether in the physical location or over the phone have been productive, professional and pleasant. I had the pleasure of speaking with Rick in the building this time. Unfortunately my SUV had a fight with multiple potholes and although I slowed as quickly as possible as they took up the road so I couldn’t drive around, my SUV lost the fight. Cost me four new tires. Rick and the gentleman I originally spoke with on the phone informed me of a hazard warranty and the price for the tires they could install same day. Other places neglected to call me back. Even today I haven’t received a call back. That alone is quality customer service to me. But about Rick. He was very informative. He was polite. He

Needed my tires balanced and rotated immediately. Called and Dylan got us right in, was honest about our issues which I appreciated. He had us in and out less then an hour and they was pretty busy at the time. If I'm ever in this area I will only come to these guys they was great and prices was very reasonable. Keep in mind I thought walking in I was spending 80 bucks it was atound 23

I thought I had a nail in my tire (was told so by another place when I got my oil changed). I couldn’t see/find a nail, but I called here and they were able to see me same day. Turns out no nail in my tire, and I was due for my tires to be rotated. I appreciate their integrity and honesty and not charging to patch a tire that did not have a nail in it. I find it’s hard to trust some places and appreciate that you were honest and got me in and out in about 1 hour. Thank you!

If you are in need of quality and honest work on your car/truck, look no further than Firestone of Exton. They have intelligent staff and pristine service. Dylan up front was excellent getting a great deal on my inspection, oil change and radiator flush, while Chris and his crew did a standup job on my vehicle, insuring the upmost safety and regulations were up to speed. I would recommend this Firestone location to anyone that is in need of vehicle maintenance or repairs.

Front staff is incredibly knowledgeable. They taught me a whole load of things about tires, I also got my brake fluid done and I had them price match a competitors offer. On top of the match they gave me an additional %5 as “loyalty” bonus. I can’t recommend these gentleman enough.