Firestone Complete Auto Care

Kaleb was outstanding as the service writer at Firestone. He provided excellent customer service from start to finish—patient, professional, and incredibly thorough. He took the time to clearly explain what was going on with my vehicle, broke down the options in a way that was easy to understand, and never made me feel rushed or pressured. What really stood out was his follow-up. Kaleb kept me updated throughout the process and made sure everything was handled exactly as promised. It’s rare to find someone who combines great communication, attention to detail, and genuine care for the customer experience. Firestone is lucky to have him!

I had a great experience at the Firestone service center thanks to Conner and Kaleb. They were both professional, knowledgeable, and genuinely attentive from start to finish. They took the time to clearly explain the service my vehicle needed, answered all my questions, and made sure everything was handled efficiently. Their honesty and customer-first approach truly stood out. It’s refreshing to receive this level of care and professionalism. I highly recommend asking for Conner and Kaleb if you’re visiting this Firestone location.

Kaleb was the worker that helped me out today. Amazing customer service and even gave me a printout to bring back that’s valid for 30 days on a discounted battery! He definitely cares about the customer than just making a quick buck.

Best experience I’ve had at this location in a long time. Kaleb at the counter was very courteous and helpful with each customer despite being the only person up front on a Sunday afternoon. Got my alignment fixed super quick and even though my front tires were badly worn he didn’t try to pressure me into getting tires that visit, but gave me some prices I could talk about with my wife. In fact, they didn’t try sell me on services I didn’t need but instead notated that things had recently been done.

Conner Castillo at Firestone provided outstanding service. He was knowledgeable, honest, and took the time to clearly explain what my vehicle needed without any pressure or upselling. The work was completed efficiently, and he made sure everything was handled correctly from start to finish. It’s rare to find someone who combines professionalism with genuine customer care, and Conner definitely does. I’ll be returning to Firestone and recommending him to others.