Firestone Complete Auto Care

Technician destroyed a tire pressure sensor during a tire change. It cost $440 for the Toyota dealership to replace and reprogram it. It was an inconvenience but management was incredibly helpful in seeking reimbursement. Very pleased with their kindness. I recommend seeking help from the store directly before reaching out to corporate, might go faster.

A few months ago I had some tire issues with a deployed spouse and the employees here promptly worked with me and got the issue fixed quickly. I had my van set for an oil change/tire rotation and there was a misunderstanding. The staff was very kind and fixed the issue going above and beyond. We will continue to go back. The staff is always nothing but kind and helpful, and they all seem very knowledgeable in their work.

Will not be going back. Went in for a tire rotation and that work was completed without issue. Shortly after dropping my car off I was told that my oil was 1.5 quarts low, and they recommended a cabin air filter replacement. Two issues: the included picture of the low oil level on my dipstick was exactly halfway between the hash marks between overfull and add (exactly where it should be) and my cabin air filter is a washable K&N filter. Those two issues completely lost my trust in them being able to honestly give a diagnosis/perform further work on my vehicles. Not recommended.

I was greeted candidly by one of the service advisors. He was very transparent and direct with me on everything, and had no surprises at the end, the price was even better than what I was expecting. I was able to get all four of my tires replaced right there and then. Also grateful for the additional discount I was provided. Thank you once again.

Amazing service! John was so friendly and helpful from start to finish. Highly recommend coming here and I’ll definitely be back!