Firestone Complete Auto Care

Great customer service at this location. I made an appointment online to get my tire checked. I got an appointment quickly, and they even fit in a an oil change that I needed. It turned out there were some more issues with my tires etc. we were not ready to make the decision right away and they gave us a detailed invoice of what my car needed and the price breakdown. We called them a couple of days later, and I was able to leave my car with them. No hassle whatsoever with this location. The young girl at the front desk is very sweet and helpful. Also, the prices are reasonable here!

I took my car to this Firestone for a repair, and instead of fixing it, they told me I had to go to AutoZone myself to buy the part. To make matters worse, they didn’t even tell me the name of the part or the part number, claiming 'AutoZone would just know. It is not a parts store's job to diagnose my car or guess what a mechanic needs. I am paying for a professional service, yet I’m being asked to do the logistics and diagnostics myself with zero information. This is incredibly unprofessional and a huge waste of time. I will be taking my business elsewhere to a shop that actually does the job they are paid for. Oh and a friend fixed my left blinker with no additional car parts needed other than obviously the bulb needed to replace the old one.

Had a wonderful experience getting new tires. I needed four new tires for my RAV4 and they had them in stock and were able to do them right then, only took 2 hours. Zach helped me initially and helped me get the financing which also provided a discount on the tires. The young lady who checked me out (I didn't catch her name) was also very helpful, I'm glad she convinced me to also get the alignment I desperately needed, I'm sure she's has saved me a headache down the road. They did all this for half the price I was quoted at r&r down the street. I will definitely be back.

Savanah was very knowledgeable, sweet and help me understand all that was needed to get my jeep back in shape. Thanks also to the tech who took good care of my car.

The alignment that I got done in the Hampton, Virginia store for my Dodge pickup truck made it worser. The truck didn't never pull to the left like it is now, after they align it..I drove it to Firestone after I replaced some front-end parts and drove nicely, but was instructed to get it aligned. I DON'T RECOMMEND THEM ALIGNING VEHICLES.