Firestone Complete Auto Care

Last week I gave them my car to have the tires replaced on both rear wheels. I had purchased the tires in advance. They needed to replace them and balance the wheels. An hour later they called me and offered to replace all the brake discs and brake pads, as they were very worn and I couldn't drive the car unless I replaced them. I always repair my brakes myself and the last time I changed the brake pads was about two months ago. But I bought the brake pads and decided to see for myself - brakes are very dangerous. When I started to unscrew the wheel, I saw that all the lug nuts were stripped and damaged! I spent 4 hours unscrewing these damaged lug nuts! But the brakes turned out to be worn no more than 25%. FireStone offered to replace my excellent brakes with new ones for over $1000!!! T

As a first time customer at this branch & new to the Miami area. I wasn’t sure what to expect. I came in (no appt) with the need for a battery replacement. I was on a tight time constraint.. Jacob (front desk), empathized with my situation & got my car in & out speedily by the time I needed to leave. All front desk staff were very patient & courteous with me. Hence why I rated this branch all 5 stars. I’d utilize them again in the future for oil changes etc..

Came here yesterday with flat tire and broken stud to hold tire on. Initially was good experience. Ended up spending 685 bucks to repair stud issue and bought two new tires for front. Got up this am and low.tire air pressure light was on. Brand new tire on passenger side not holding air. Here now after work to tell them my new tire leaks. Guy acting like it's a prob fir me to be here with complaint. . Said it would be more than an hr before they can new even ck it. Bad bad business response to a job they did that now has a customer complaint. In my opinion as the paid in full customer, they should pull a guy off a non waiting repair job and pull my tire x off & correct whatever wmis the issue.

Absolutely unacceptable and dangerous service. I came to this Firestone location in April 2025 for a tire rotation. They told me all four tires were at 5/32” tread, so I continued my normal commute — over 2 hours daily on highways. Weeks later, during unrelated service at a Tesla dealership, I was told my tires were in dangerous condition, including one with a visible split. I went back to Firestone, and after an inspection, they told me 3 out of 4 tires were actually at 3/32” or lower — and all needed replacing. I asked how this happened, and the assistant manager (Diane) admitted that their technicians never actually checked my tires during the original visit — they just wrote “5s” on the report because “it’s easier.” That is falsifying a safety report and could’ve easily led to a seri

First time visit today and we had a great experience at this location (best firestone in the area). Thank you Michael for the great and fast service and good communication, we'll definitely be back.