Firestone Complete Auto Care

I scheduled an 8 AM appointment over the phone and confirmed it directly with staff. When I arrived at 8 AM, I was told they were already full and asked if I could leave my car or wait longer. My appointment was then changed to 10 AM without my approval. While I was waiting, I heard the associate tell other customers their appointments would take about an hour. Meanwhile, I was the only customer left standing around just waiting for my tire to even be assessed. That did not sit right with me. I came in for a very tiny puncture that was slowly leaking air. It was NOT a sidewall puncture. I was told it was too close to the sidewall and would not hold, and that I needed to purchase a new tire for $220 a pop. (I know my car and what tires i needed) I do not believe that assessment was accur

They are open on SUNDAYS. They were able to help me as a walk-in. I needed a new battery for my 2019 Mini Countryman. The shop did not have the battery on site - had to retrieve one from their warehouse. I was in and out in under two hours, and for way less than I would have spent at the Mini Service Center. Car is running great. The waiting area was fairly busy. Josh, the service manager, was at the desk providing customer service. He was attentive, efficient and courteous.

Dropped my 4 new wheels and tires that were already mounted off at approximately 10am to have it balanced.My appointment was at 1pm.I was assured it would it would take a couple hours or less. I arrived to see nothing had been as per my request. I told the person behind the counter that I was taking my business elsewhere. I walked out the store and a tech was going to take and?? Do the work. I told him I was taking my tire setup with me. The reason for appointments is to have things done in a proper timeframe. I was not going to wait another hour to have my request done when it should have been completed by the time I arrived back.

Taylor was awesome! Confirmed my same day appointment early in the morning as the email hadn't come through. Taylor also assisted me with servicing inquiry. While my tires were being inspected, she asked if I'd like to have some additional things checked and incorporated the findings into my servicing inquiry. Everything was mapped out in plain terms I can understand. Taylor exhibits outstanding interpersonal skills and connects with customers on a personal level as well as on a business level. She is to be commended, as she learns more about the company, the cars, and how to do repairs, from the technicians and colleagues. Knowledge is power, so never stop learning. Showroom/waiting area is clean and tidy with lots of seating to wait.

02/05/2026 I came in here about a month ago to get my brakes changed (left a review for that visit) well again today I needed an oil change BADLY, I neglected my vehicle a little bit and the oil life went down to 0%. I went ahead called, spoke to a gentleman named Calliber, who was very helpful in the phone and answered all of my questions. He said I was able to come in to get the oil changed. Agaaaain I didn’t expect this visit to be quick because I know it was a last minute appt and service. But lo and behold! They got it done in such a timely manner! They even inspected the brake job they did a month ago to make sure everything was still fine and it was! Except for the rears brakes that they’ve already told me I should look into getting them replaced within the next couple of months i